Privacy Policy

Pictaloom ("we," "our," or "us") is committed to protecting your privacy and handling your data with care. This Privacy Policy explains how we collect, use, and safeguard information when you use our event photo sharing service.

1. Information We Collect

Information You Provide

• Account Information: Name and email address when you create an account.
• Event Content: Event names, details, photographs, and other content uploaded to event pages.
• Payment Information: Billing details processed securely through our payment provider. We do not store complete credit card numbers.
• Communications: Information you provide when contacting our support team.

Information Collected Automatically

• Device Information: Browser type, operating system, and device identifiers.
• Usage Data: Pages visited, features used, and interactions with our service.
• Log Data: IP address, access times, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our photo sharing services
• Process transactions and send related information
• Enable photo uploading and sharing features
• Generate and display event slideshows
• Respond to your comments, questions, and support requests
• Send service-related notices and updates
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or abuse

3. Event Content and Photos

We understand your event photos are personal and meaningful. All uploaded content is:

• Accessible only to those with the event link or code (unless made public by the creator)
• Subject to moderation controls set by the event creator
• Stored securely and retained according to the plan selected
• Never used for marketing or advertising purposes
• Never sold to third parties

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who assist in operating our service, including cloud hosting and payment processing.
• Print Partners: When you choose to order prints or products, we share necessary photo data with our print partners (e.g., Shutterfly, Walgreens) to fulfill your order.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with continued protection of your data.

5. Data Retention

We retain your information based on your service plan:

• Free Plan: Event photos are retained for 7 days after the event.
• Pro Plan: Event photos are retained for 90 days after the event.
• Business Plans: Photo retention is customizable based on your agreement.
• Account Data: Retained while your account is active and for a reasonable period afterward for legal and business purposes.

You may download all your photos before the retention period ends. You may also request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit (TLS/SSL) and at rest
• Secure cloud infrastructure with access controls
• Regular security assessments and monitoring
• Employee access limited to those who need it

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@pictaloom.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Analyze how our service is used
• Improve our service based on usage patterns

You can control cookies through your browser settings. Disabling cookies may affect some features of our service.

9. Children's Privacy

Our service is intended for users 13 years of age or older. We do not knowingly collect personal information from children under 13. Event photos may include photographs of children as part of family events, which is managed by the event creator.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our service after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: